Upon making your reservation, you will receive an email with an attachment containing a copy of our "Rental Agreement, Release and Assumption of Risks" and "Safety Rules & Operating Instructions". Please read over these documents and feel free to contact us via phone or email if you have any questions. On the day of your event, our driver will have a copy of these documents and will need your signature at that time.
Earliest Event Start Time and Latest Event End Time
When entering your order online, please select an Event Start Time of 11AM or later and an Event End Time of 8 PM or earlier. Parties booked before 11AM or after 8PM are subject to additional charges. We can make exceptions to this rule on a case-by-case basis, but only with prior approval.
There is no penalty or deposit lost for an event cancelled due to rain or high winds as long as the cancellation takes place before we get to your location to set up. If rain or high winds are in the forecast for the day of your event, you may cancel as late as the morning of the event prior to us leaving our warehouse. We usually leave the decision up to you, but in cases of heavy rain or high wind we cannot set up an inflatable.
Methods of Payment
Cash Check or Credit Card (Visa/Mastercard) residential customers. A company check is also acceptable for businesses, religious organizations & schools.
Applicable state sales tax will be added to all sales unless a tax exempt number and documentation is provided.
The surface on which we set up the inflatable must be flat (no more than 8 inches of slope over a distance of 15 feet) and clear of any sharp objects, such as sticks and rocks, as well as pet droppings. There should be no low hanging tree branches or power lines overhead. Driveways (or streets for block parties) are fine, just be sure to let us know ahead of time so we bring sand bags instead of stakes to secure the inflatable.
We recommend a grounded outlet on a dedicated 20-amp circuit breaker to run the blower that keeps the inflatable inflated.